Refund policy

Refund & Returns Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition in which you received it - unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sam@sambrinistudio.com.

If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us at sam@sambrinistudio.com with any questions.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalised products. We cannot accept returns on sale items.

If you’re unsure whether your item qualifies, please contact us.

Exchanges

If you wish to exchange an item, the fastest method is to return the item you have. Once the return is approved, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund is approved. Approved refunds will be issued to your original payment method within 10 business days.

Please note: banks and card issuers may take additional time to process the refund.

If more than 15 business days have passed since we approved your refund, please contact us at sam@sambrinistudio.com.